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Terms of service & Right of Return

Overview of the General Terms and Conditions

  1. General terms
  2. Contract conclusion
  3. Wording of contract
  4. Services
  5. Contractual languages
  6. Terms of delivery
  7. Partial deliveries
  8. Ownership
  9. Risk and Transport
  10. Right of Cancellation and Cancellation Form
  11. Warranty/ Material defects
  12. Jurisdication
  13. Privacy Policy
  14. Copyright and Links
  15. Applicable Law
  16. Severability

Terms and important customer information for the Online Shop Ridersheaven

1. General terms
Contact person for all orders is Tobias Hammer, Immenstäderstrasse 9, 87527 Sonthofen, Germany. All contracts, deliveries and services are subjected to these terms and conditions. These terms and conditions are integral part of all the contracts of any item in the online shop made between Ridersheaven and the customer. Other agreements require the written form.

2. Contract conclusion
All offers of this online shop are not legal binding and without obligation. I reserve explicitly all changes in article, price, color and material changes. Obvious mistakes in my offers, writing and arithmetic errors authorize or undertake neither buyers nor me. The presentation of the offers is a non-binding online catalog. After entering your personal information, payment details and click the button "Order" in the final step of the ordering process, you place a binding order in the basket of goods. I take orders over the Internet or receive in writing. Confirmation of the receipt of the order follows immediately after sending the order (order confirmation). But this doesn't mean an adoption of this contract, however. The contract of sale comes with the acceptance of the customer's order by myself. The assumption made by me is the receipt of the goods by the customer or explicit acceptance by me. If you got no acceptance or delivery of me get within 14 days, you are no longer bound to your order. You can view your order information after ordering at any time via your customer login.

3. Wording of contract
The wording of contract will be stored. You can view the general terms and conditions at any time on this page and save it on your computer. The order data will also be sent via email.

4. Services
You can order online clothes as well as sport articles in our online shop for private use only. An order for commercial purposes is excluded.

5. Contractual languages
Contractual languages are German and English.

6. Terms of delivery
Delivery will be made after confirmation of your order and receipt of payment by selecting the payment method "cash in advance". The delivery time within Germany for available goods is within 1-3 working days. Whether the goods are in stock is shown in the article view. For deliveries abroad there are longer delivery times - each delivery times can be found on the website under the heading shipping policy. The shipping costs depend on the shipping method, the value of ordered goods and to the country into which the goods are to be delivered. We will inform clearly before submitting your order. The payment takes place usually in advance or Paypal. The prices on the order date are valid. All prices are in euros and include the applicable sales tax (VAT).

7. Partial deliveries
I am entitled to make partial deliveries as far as it is reasonable. No additional shipping costs will occur unless an explicit agreement.

8. Ownership
The goods are and remain property of Ridersheaven until the complete payment of the invoice sum is made. The retention of title also apply to any claims which the supplier or me subsequently acquires against the buyer in connection with the purchased goods, for example due to repairs or other services.

9. Risk and Transport
The risk is transferred to the customer as soon as he received the goods by the transport company. The customer has to make complaints due to damage of transport directly against the carrier within the specified period of time . The customer has to take any risk for shipments from the customer to the supplier, in particular the transport risk, until the goods arrive at the product manufacturer - supplier or operator.

10. Right of Cancellation and Cancellation Form
Below you will find an information about the conditions and consequences of the statutory cancellation right in shipping orders.

CANCELLATION

Withdrawal

You have the right to terminate this agreement within 14 days from the date on which you, or a representative of your third party who is not the carrier, the goods (or the last merchandise, consignment or piece in the case of a contract for more products to uniform order or the delivery of a good consisting of multiple lots or pieces) have taken possession of or - in the case of digital contents, which are not supplied on a tangible medium (eg CDs or DVDs) - from the date of conclusion of the contract, without giving any reason to revoked.

To exercise your right of cancellation, you must inform us

Ridersheaven
Immenstädterstr. 9
87527 Sonthofen
Phone: +49 (0) 8321 6909200
Fax: +49 (0) 8321 6909201
E-mail: mail@ridersheaven.com

by means of a unique statement (for example, a consigned by post mail, fax or email) of your decision to withdraw from this contract. You can use the attached form of Cancellation of Contract which is not mandatory, however. This withdrawal form can also be downloaded here:

Download: Cancellation of Contract

In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

Effects of withdrawal

If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us expensive type of standard delivery have), and must be repaid immediately at the latest within 14 days from the date on which the notice is received through your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged fees for this repayment.

We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

ou have to return the goods promptly and in any case not later than 14 days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days.

We will bear the cost of returning the goods.

You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary to ascertain the nature, characteristics and functioning of the goods dealing with them.

Exceptions to the Right of withdrawal

The right of withdrawal does not exist for the following contracts

- Contracts for the supply of goods which are not prefabricated and for their production of an individual choice or determination is largely determined by you or which are clearly tailored to your personal needs,
- Contracts for the supply of goods which can spoil quickly or whose expiration date has passed quickly,
- Contracts for the supply of sealed goods which are unsuitable for reasons of health or hygiene to return when their unsealed after delivery,
- Contracts for the supply of goods when they were mixed after delivery due to their nature inseparably with other goods,
- Contracts for the supply of alcoholic beverages, the price was agreed in the contract that can be delivered at the earliest 30 days after the conclusion of the contract, however, and the current value of fluctuations in the market depends on which the trader has no influence,
- Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery,
- Contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

END OF CANCELLATION

11. Warranty/ Material defects
The law applys for material and leagel defects. The statutory period for material defects and deficiencies is 2 years beginning with the delivery of the goods. If a defect is after 6 months, the customer must proof that the goods had be damaged at the time of delivery. Excluded from warranry are damage due to naturak wear and tear, improper use, inadequate or incorrect care. Please show apparent defects in the goods within 14 days of receipt.

Complaints should be addressed to:

Ridersheaven
Immenstädterstraße 9
87527 Sonthofen, Germany
Phone: +49 (0) 8321/6909200
Email: mail@ridersheaven.com

Claims for material defects and deficiencies are limited to a replacement. If a non-defective goods (remedy) is provided to the customer, it is obligated to return the defective product and to provide appropriate compensation for the use already. If a remedy is not possible, the customer may cancel the contract or demand a reduction of the purchase price. Upon cancellation the mutually received benefits shall be paid back. Derived benefits for the customer has to pay compensation.

12. Jurisdication
Jurisdiction is Sonthofen, provided that the sense of the contractual partner is a merchant Commercial Code. Furthermore Sonthofen courts shall have jurisdiction if the parties after the contract is resident abroad or has no general jurisdiction in Germany.

13. Privacy Policy
I use your data to process your order or to provide updates of the latest collection. All customers will be in compliance with the relevant provisions of the Federal Privacy Act (Act) and the Teleservices Data Protection Act (TDDSG) by me and processed. You always have a right to free information, correction, blocking and deletion of your stored data. Please contact mail@ridersheaven.com .This e-mail address is being protected from spambots. You need JavaScript enabled to view it or send your request by mail.
I will not give your personal data including your home address and e-mail address without your explicit and revocable consent to third parties. Except my service partners, the order processing for the transmission of data (such as the staff responsible for the shipping company and the staff responsible for processing payments). In these cases, the amount of transferred data is reduced to the necessary minimum.

14. Copyright and Links
For content of links to other sites, that Ridersheaven shows on its platform, Ridersheaven makes it quite clear that these are third-party content that can not be guaranteed. Constant monitoring of the linked pages without specific evidence is not possible. Ridersheven assumes no warranty.
Copyrighted content, images, text, design, etc., may not be used without prior written permission from Riderseaven, especially not copied or otherwise published.

15. Applicable Law
The laws of the Federal Republic of Germany.

16. Severability
If one or more provisions of the General Conditions in whole or in part is invalid, the other terms and conditions remain in their effectiveness unaffected. Together with the client the void will be replaced by a provision that either party comes closest.
 

Status: 13.06.2014